Crisis management or crisis management is the systematic attempt to prevent or control organizational (international) crises. A crisis is a major emergency in which the functioning of an organization (company, government, society, region) is severely disturbed. Crises are characterized by four elements:
Crisis management includes methods for predicting, evaluating, analyzing and preventing emergencies. One step ahead of crisis management is to prevent technical and human failure. After that, the response is addressed: agreements are made about how command structures and communication lines expire in the event of a crisis. In particular, the beginning of a crisis is often chaotic and plans are being drawn up until recovery and normalization of the situation occurs. For example, in international crises, diplomatic, political or military resources can be used.
Procedures are recorded in a Crisis Management Plan. Attention is given to the fact that the reality and perception of the crisis are often different. It uses (emergency) scenarios to describe what response is expected from different agencies or caregivers.
A crisis is always unexpected. However, the work of a crisis manager is paradoxically just because of proper preparation. Good communication, plan, a well-functioning team, a well-prepared crisis center: all are conditions for managing a crisis. Most importantly, however, is that it is not only prepared but also practiced. This can only be done by simulating a disaster so that a real disaster can be tested. It is customary that the disaster is closely followed, including victims. These are extremely expensive exercises. Therefore, simulations have been developed that test the managers for their skills without the physical disaster of the disaster: the so-called crisis game.
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